澎运国际Privacy Policy
We value your privacy. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information:
- Name, email address, phone number
- ID document information (for customs)
- Address information (shipping/receiving)
- Company information (business users)
- Payment information (via secure third-party processors)
1.2 Usage Information
We automatically collect the following usage information:
- Device information (IP address, browser type, OS)
- Usage logs (access time, page views, feature usage)
- Location information (for service optimization)
- Information collected via cookies and similar technologies
1.3 Cargo Information
To provide logistics services, we collect:
- Cargo description, weight, and dimensions
- Cargo value (for insurance and customs)
- Shipping routes and destination information
- Special handling requirements
2. How We Use Your Information
2.1 Service Delivery
- Process your orders and requests
- Provide shipment tracking
- Handle customs clearance
- Arrange transportation
- Provide customer support
2.2 Service Improvement
- Analyze usage patterns
- Improve service quality
- Develop new features
- Personalize user experience
- Security protection
3. Information Sharing
We do not sell, rent, or trade your personal information. We may share information in the following cases:
3.1 Service Providers
We share necessary information with these third parties:
- Shipping and courier companies
- Customs brokers and authorities
- Warehousing service providers
- Payment processors
- IT services and technical support
3.2 Legal Requirements
We may disclose your information when required by law or government authorities.
3.3 Security Protection
We may share information to protect our rights, property, or safety, or the safety of users.
4. Data Security
We use industry-standard measures to protect your personal information:
4.1 Technical Safeguards
- SSL/TLS encrypted transmission
- Encrypted data storage
- Access control and authentication
- Regular security audits
- Firewalls and intrusion detection
4.2 Administrative Measures
- Employee privacy training
- Data access controls
- Regular security assessments
- Incident response plans
- Compliance monitoring
5. Data Retention
We retain your personal information only as long as necessary:
Account information
During account activity + 7 years
Transaction records
10 years after completion
Usage logs
2 years after creation
Cookie data
Depends on cookie type
6. Your Rights
Under applicable data protection laws, you have the following rights:
6.1 Access and Correction
- Access your personal information
- Correct inaccurate information
- Update your account details
- View data processing records
6.2 Deletion and Restriction
- Delete your account
- Restrict data processing
- Withdraw consent
- Data portability
Note:Exercising some rights may affect our ability to provide services. To exercise these rights, please contact us.
7. Cookies and Similar Technologies
We use cookies and similar technologies to improve user experience. Please refer to our.
Essential cookies
Core website functionality
Analytics cookies
Usage analysis
Marketing cookies
Personalized experience
8. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected such information, please contact us immediately.
If we discover we have collected information from a child, we will delete it promptly.
9. International Data Transfers
Due to the nature of cross-border logistics, your information may be transferred to other countries or regions. We ensure all transfers comply with applicable data protection laws.
Safeguards include:
- Standard contractual clauses
- Adequacy decisions
- Industry certifications
- Data localization
10. Policy Updates
We may update this privacy policy from time to time. Material changes will be communicated via:
- Notices posted on the website
- Email notifications
- In-app notifications
- Updated effective date
Tip:Please review this policy regularly to understand how we handle your information.
By continuing to use our services, you acknowledge you have read and agree to this privacy policy.